To sign up, download the app from Play store or App store, Click on Sign up, and complete the driver registration process. You’ll need to submit required documents such as a driveing license, vehicle insurance, Vehicle RC, Aadhar card, PAN card, home address Proof ,Bank detail, Vehicle Image for background check.
What are the vehicle requirements?
Your vehicle must meet the platform’s age and condition requirements, typically being in good working condition. specific vehicle types allowed (2 Wheeler, 3 Wheeler, Tata Ace Goods, Mahindra Pickup, 407 Truck).
How do I get delivery orders?
Delivery orders are assigned based on your location and availability. You’ll receive a notification and Rigntone sound when a delivery is available, and you can accept and complete the delivery.
How do I navigate to the delivery location?
Once you accept a order delivery, the app provides step-by-step navigation to both the pickup and drop-off locations using integrated Map API
What if I face an issue during a delivery?
If you encounter issues (e.g., difficulty finding the address, roadblocks, customer unavailability), you can contact customer support via the app for assistance.
How do I track my earnings?
You can track your earnings in the todays Earning in driver app’ . It shows your earnings per trip, , and total weekly or monthly earnings.
How and when do I get paid?
Payments are typically processed on a weekly basis and deposited directly into your bank account.
Can I choose when to work?
Yes, as a driver partner, you have the flexibility to choose your own working hours. You can go online when you want to start receiving delivery requests and go offline when you’re done for the day.
What should I do if there is a delay in delivery?
If you are delayed due to traffic, weather, or other issues, it’s important to inform the customer and/or the support team through the app’s communication features.
What types of deliveries will I be handling?
Depending on the platform, you may handle packages, food, groceries, or large items. Make sure your vehicle matches the type of deliveries the platform offers.
What happens if my vehicle breaks down during a delivery?
Contact customer support immediately to report the situation. The platform may assist in transferring the delivery to another driver or rescheduling.
How do I improve my delivery ratings?
Ensure timely deliveries, provide excellent customer service, and maintain clear communication with the customer. Being courteous and handling packages carefully will also boost ratings.
What happens if a customer files a complaint against me?
If a customer files a complaint, the support team will investigate the issue. You will be notified of the complaint and may be asked for additional details.
How can I get support if I have technical issues with the app?
For app-related issues, there is usually a help or support section within the app where you can report problems or contact technical support.
What if I want to take a break from deliveries?
You can go offline in the app whenever you need a break. You are not obligated to accept deliveries when you are unavailable.
How do I ensure that I follow traffic and delivery regulations?
Follow all local traffic laws, and always deliver packages within the time frame specified by the platform. Make sure to park legally and avoid unsafe driving practices.
What should I do if I have a dispute about payment?
Contact the driver support team through the app to resolve any payment discrepancies. Keep track of your deliveries and earnings for reference.
