Terms and Conditions

Welcome to “Dodel Logistics Solutions” or “Pickport” is a company which is, engaged in the business of transportation of goods by road services.

• These terms of use (“Terms”) govern your relationship with Pickport as a delivery partner or driver and Users. By signing up and using our services, you agree to comply with these Terms.

1. Delivery and Pricing:

• Delivery Responsibilities: As a delivery partner, you are responsible for picking up and delivering packages in a timely and professional manner.
• Pricing: Delivery fees will be calculated based on distance, package size, and other relevant factors. You will be informed of the fee structure during onboarding.

2. Refund & Cancellation Policy: [Pickport]

This Refund and Cancellation Policy outlines the conditions under which users of Pickport may cancel delivery bookings and seek refunds. By using our platform, you agree to the terms below.

1. Booking Cancellation:

Before Driver Assignment: 

Users may cancel their delivery request at any time before a driver has been assigned. No cancellation charges will apply.

After Driver Assignment:

Cancellation is allowed until pickup to items’.

After Pickup / En Route: 

No cancellations are allowed once the driver has picked up the items. Charges will be applicable as per the booking details.

2. Refund Policy: Successful Deliveries: 

No refunds are applicable once the delivery is successfully completed.

Failed or Missed Pickups: 

If a delivery fails due to driver unavailability, system error, or company fault, a full refund will be issued to the original payment method within 7–10 business days.

Duplicate or Accidental Payments: 

Users who make duplicate or excess payments can request a refund by contacting our support team with proof of transaction.

Ineligible Refunds:

Refunds will not be issued for:

Delays due to traffic, weather, or customer unavailability. Incorrect address or package information provided by the user.

3. Refund Process:

To request a refund, please contact our customer support within 24 hours of your booking or delivery issue with the following details: -Booking ID
-Reason for refund-Any supporting documents or screenshots-Refunds are processed within 5–7 business days after verification.

4. Contact Us: 

If you have any questions regarding refunds or cancellations, please contact us: Email: help@pickport.in
Phone: +91-6364952523Support Hours: Monday–Saturday, 9 AM – 7 PM

3. Vehicle Condition and Age:

• Vehicle Requirements: Your vehicle must be in good working condition, regularly maintained, and meet all safety standards.
• Age Requirements: You must be at least 18 years old to become a delivery partner with Pickport.

4. Security and Safety:

• Personal Safety: Always follow traffic laws and safety guidelines to ensure your safety and the safety of others.
• Package Security: Ensure that all packages are securely stored and handled with care to prevent damage or loss.

5. Intellectual Property Rights:

• Usage of Pickport Branding: You may use Pickport branding and materials as provided, but you must not alter or misuse them.
• Confidential Information: Any proprietary information shared with you must be kept confidential and not disclosed to third parties.

6. Confidentiality and Information Sharing:

• Data Protection: You must comply with all data protection laws and regulations. Personal information of customers and Pickport must be handled with the utmost care.
• Information Sharing: Only share information necessary for the delivery process and ensure it is done securely.

7. Delivery of Restricted Items:

• Alcohol and Age-Restricted Items: You must verify the age of the recipient when delivering alcohol or other age-restricted items. Follow all legal requirements for such deliveries.

8. Use of Software:

• Software Access: As a delivery partner, you will be provided access to Pickport’s software and applications. This software is to be used solely for the purpose of fulfilling your delivery responsibilities.
• Software Updates: You must ensure that the software is regularly updated to the latest version to maintain security and functionality.
• Prohibited Actions: You must not attempt to modify, reverse-engineer, or otherwise tamper with the software. Unauthorized use or distribution of the software is strictly prohibited.

9. Account Credentials:

• Confidentiality: Your account credentials (username, password, etc.) are confidential and must not be shared with anyone. You are responsible for maintaining the security of your account.
• Unauthorized Access: If you suspect any unauthorized access to your account, you must notify Pickport immediately.
• Application Access: Similar to rental or lease agreements, you must not share your application access or credentials with others. Each account is personal and non-transferable.

10. Mobile Device Requirements:

• Device Purchase: As a delivery partner, you are responsible for purchasing your own mobile device.
• Compatibility: Your mobile device must be compatible with Pickport’s application. You will be provided with the necessary specifications during onboarding.

11. Document Collection:

• Required Documents: When signing up as a Pickport partner, you must provide the following documents:
• Aadhar Card
• PAN Card
• Vehicle Registration Certificate (RC)
• Driving License
• Bank Details
• Vehicle Information

12. Delivery Partner Responsibilities:

• Timely Deliveries: Ensure all deliveries are completed within the specified time frame.
• Package Handling: Handle all packages with care to avoid damage or loss.
• Customer Interaction: Maintain a professional and courteous demeanor when interacting with customers.
• Compliance: Adhere to all Pickport policies and procedures, as well as local laws and regulations.

12A. Communication:

• Order Confirmation: Immediately call the sender (the person who booked the vehicle for delivery) upon receiving an order.

12B. Updates:

• Keep the sender updated on the delivery status, especially if there are delays due to weather conditions, traffic, or other unforeseen circumstances.

13. Safety Measures:

• Partner Safety: Follow all safety protocols and guidelines provided by Pickport to ensure your safety and the safety of others during deliveries.
• Prohibited Actions: You must not open or tamper with any delivery items under any circumstances. If found doing so, Pickport reserves the right to suspend your account.

14. Liability for Damage or Loss:

• Responsibility: You are responsible for any damage or loss of packages while in your possession. Any costs incurred due to damage or loss will be deducted from your earnings.

15. General Representations, Warranties, and Undertakings:

• Delivery Decision: You are responsible for verifying the package and deciding whether to accept the delivery or not.
• Claims and Liabilities: You are responsible for all claims, judgments, and liabilities resulting from any accident, loss, or damage, including but not limited to personal injuries, death, total loss, and property damage, which is due to or is alleged to be due to your actions.
• Precautions: Take all reasonable precautions to prevent unauthorized persons from having access to the shipment and to prevent loss or damage to the shipment. In case of theft or damage, immediately notify Pickport customer care and the user.

16. Reporting Issues:

• Theft or Damage: If you come across any case of theft or goods being damaged, you should immediately bring it to the notice of Pickport customer care and the user.

17. Relationship with Pickport:

• Independent Contractor: You are an independent contractor and not an employee, agent, or partner of Pickport. There is no employer-employee relationship between you and Pickport.
• No Partnership or Joint Venture: This agreement does not create a partnership, joint venture, or client relationship between you and Pickport.
• Provision of Materials: Pickport may provide you with stickers, bags, and ID cards designed as decided by Pickport for identification and branding purposes.

18. Policy Changes:

• Right to Change: Pickport reserves the right to change these Terms at any time. You will be notified of any significant changes, and continued use of the service constitutes acceptance of the new Terms.

19. Termination and Suspension:

• Termination: Pickport reserves the right to terminate or suspend your account if you violate these Terms or engage in any unlawful or unethical behavior.
• Appeal Process: If your account is terminated or suspended, you may appeal the decision by contacting Pickport support.

20. Amendments:

• Changes to Terms: Pickport may update these Terms from time to time. You will be notified of any significant changes, and continued use of the service constitutes acceptance of the new Terms.

21. Contact Information:

• Support: For any questions or support, please contact Pickport at [Help@Pickport.in/6366952523] 

Terms and Conditions for Users

Welcome to Dodel Logistics Solutions or Pickport Delivery! By downloading, accessing, or using the Pickport Delivery mobile application or website (the "App"), you agree to the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By registering an account, using the Pickport Delivery platform, or engaging any of our services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional policies referenced herein.

1. Services Provided:

Pickport Delivery offers on-demand and scheduled parcel delivery services. Users can send and receive packages through our app by booking a delivery agent (referred to as “Driver” or “Courier”).

 3. User Eligibility

To use Pickport Delivery:

• You must be at least 18 years old.
• You must provide accurate registration information.
• You must comply with all local laws and regulations regarding the items you send.

4. Prohibited Items

The following items are strictly prohibited for delivery through our platform:

• Illegal drugs or substances
• Weapons or explosives
• Hazardous materials
• Currency or valuable documents
• Perishable food items (unless specifically allowed)
• Any item whose possession or transport is illegal under applicable laws

Pickport Delivery reserves the right to open and inspect any parcel suspected of containing prohibited items.

 5. User Responsibilities

• Ensure accurate pickup and delivery details.
• Properly package parcels to prevent damage or leakage.
• Do not send items that violate our Prohibited Items list.
• Be available for pickup and delivery during the selected time window.

 6. Pricing and Payments

• Delivery fees are calculated based on distance, size, weight, and service type.
• All payments must be made through the app using supported payment methods.
• Prices are subject to change at any time without notice.

7. Cancellation and Refunds

This Refund and Cancellation Policy outlines the conditions under which users of [Pickport] may cancel delivery bookings and seek refunds. By using our platform, you agree to the terms below.

1. Refund & Cancellation Policy: [Pickport]
This Refund and Cancellation Policy outlines the conditions under which users of [Pickport] may cancel delivery bookings and seek refunds. By using our platform, you agree to the terms below.

1. Booking Cancellation:

Before Driver Assignment:

Users may cancel their delivery request at any time before a driver has been assigned. No cancellation charges will apply.

After Driver Assignment 

Cancellation is allowed until pickup to items.

After Pickup /En Route:

No cancellations are allowed once the driver has picked up the items. Charges will be applicable as per the booking details.

2. Refund Policy: 

Successful Deliveries:

No refunds are applicable once the delivery is successfully completed.

Failed or Missed Pickups:

If a delivery fails due to driver unavailability, system error, or company fault, a full refund will be issued to the original payment method within 7–10 business days.

Duplicate or Accidental Payments:

Users who make duplicate or excess payments can request a refund by contacting our support team with proof of transaction.

Ineligible Refunds:

Refunds will not be issued for:

Delays due to traffic, weather, or customer unavailability. Incorrect address or package information provided by the user.

3. Refund Process:

To request a refund, please contact our customer support within 24 hours of your booking or delivery issue with the following details: 

-Booking ID
-Reason for refund

-Any supporting documents or screenshots

-Refunds are processed within 5–7 business days after verification.

4. Contact Us:

If you have any questions regarding refunds or cancellations, please contact us: Email: help@pickport.in Phone: +91-6364952523

Support Hours: Monday–Saturday, 9 AM – 7 PM

 8. Liability and Claims

• Pickport Delivery is not liable for delays caused by unforeseen circumstances (e.g., weather, traffic).
• Any for lost or damaged parcels must be made verify with our driver partner and will process within 5-7 working days of delivery.
• The maximum liability per parcel is limited to 20% of the Delivery fees charges, unless additional insurance was purchased.

 9. Account Suspension or Termination

Pickport Delivery reserves the right to suspend or terminate accounts for:

• Violation of these Terms
• Fraudulent activity
• Abuse of service or personnel
• Illegal or unethical behavior

 10. Data Protection

We are committed to protecting your privacy. Personal information is handled according to our Privacy Policy, available within the app or on our website.

 11. Amendments

Pickport Delivery reserves the right to amend these Terms at any time. Users will be notified of changes via the app or email. Continued use of the app after changes constitutes acceptance of the new terms.

 12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Bangalore, India.

13. Contact Us

If you have any questions or concerns, please contact us at

 Email: help@pickport.in Phone: +91-6364952523

Support Hours: Monday–Saturday, 9 AM – 7 PM