Privacy Policy

This Privacy Policy is an electronic record in terms of the Information Technology Act, 2000 and rules made there under as may be amended from time to time. This Privacy Policy is (i) published in accordance with the provisions of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 in compliance with Information Technology Act, 2000 and rules thereunder; and (ii) generated by a computer system and does not require any physical, electronic, or digital signatures. 
("Pickport", the "Company", "we", "us" and "our,") respects your privacy and is committed to protecting it through its compliance with its privacy policies. This policy describes: 
• the types of information that Pickport may collect from you when you access or use its website www.pickport.in (“Website”) or its mobile applications (“Pickport Driver Partner & Pickport Online Delivery”) and other online services (collectively, referred as "Platform"); and 
• its practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies only to the information Pickport collects through its Platform, in email, text and other electronic communications sent through its Platform or when you send us communications, queries or apply for job or for partnering with us via any computer, mobile or other similar electronic devices. 
Please read this policy carefully to understand Pickport policies and practices regarding your information and how Pickport will treat it. By accessing or using its Platform and/or registering for an account with Pickport, you agree to this privacy policy and you are consenting to Pickport collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information Pickport requires, Pickport may not be able to provide all of its services to you or make the Platform available for your use. 
This policy may change from time to time. Your continued use of the Platform after Pickport makes any changes to this policy is deemed to be acceptance of those changes, so please check the policy periodically for updates. 

1. OUR STATEMENT OF PRIVACY PRACTICE 
Your information is collected and processed in accordance with the terms and conditions of this Privacy Policy.

2. COLLECTION OF INFORMATION 
 

 The information (which shall also include data) provided by you to Pickport or collected from you by Pickport may consist of “personal information” and “non-personal information”. 
• Personal information is information collected that can be used to uniquely identify or contact you. Personal information for the purposes of this privacy policy shall include, but not be limited to your name, address, contact number, e-mail address or other contact information, information regarding your transactions on the website, your financial information, internet protocol address, any other items of “sensitive personal data or information” as such term is defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 enacted under the Information Technology Act, 2000, identification code of your communication device which you use to access the website or any other information that you provide during your registration process, if any, on the website. 
• Such personal information may be collected in various ways including during the course of you Signup as a user on the website, registering as a merchant on the website, availing certain services offered on the website. Such instances include, but are not limited to, participating in any online survey or contest or otherwise or posting user reviews or otherwise doing business on the website. 
• We may receive personal information about you from third parties, such as social media services, commercially available sources and business partners. If you access website through a social media service or connect a service on website to a social media service, the information we collect may include your user name associated with that social media service, any information or content the

•social media service has the right to share with us, such as your profile picture, email address or friends list, and any information you have made public in connection with that social media service. When you access the website through social media services or when you connect website to social media services, you are authorizing Pickport to collect, store, and use and retain such information and content in accordance with this privacy policy. 
• Pickport may also collect information other than personal information from you through the website when you visit and / or use the website. Such information may be stored in server logs. This non-personal information may include your geographic location, details of your telecom service provider or internet service provider, the type of browser (internet explorer, Firefox, opera, Google chrome etc.), The operating system of your system, device and the website you last visited before visiting the website or the duration of your stay on the website is also stored in the session along with the date and time of your access. Non-personal information is collected through various ways such as through the use of cookies. 
• Please do note that personal information and non - personal information may be treated differently as per this privacy policy. 
•You hereby represent to Pickport that: a) the information you provide from time to time is and shall be authentic, correct, current and updated and you have all the rights, permissions and consents as may be required to provide such information to Pickport; b) your providing the information to Pickport and Pickport's consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, charter documents, judgments, orders and decrees. 
•Pickport and its officers, directors, contractors or agents shall not be responsible for the authenticity of the information that you or any other user provide to Pickport. You shall indemnify and hold harmless Pickport and its officers, directors, contractors or agents and any third party relying on the information provided by you in the event you are in breach of this privacy policy including this provision and the immediately preceding provision above. 
•On receiving personal information about our users, you no longer remain anonymous to us. We may use this information to do internal research on our demographics, interests, and behavior to better understand, protect and serve you better. 
•We indicate fields that are mandatorily required to be filled and fields that are optional. You may decide whether or not to provide such information to us. 
•You may choose not to provide us with any personal information or information as required to complete your tasks/transactions initiated on the Platform. If we do not receive information required for your tasks, a Delivery Partner may choose not to complete your task/transaction initiated on the Platform.

3. STORAGE OF INFORMATION 
 

 Your information will primarily be stored in electronic form however certain data can also be stored in physical form. We may store, collect, process We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on commercial reasonable basis require from such third parties to adopt reasonable security standards to safeguard your information / data.

4. USE OF PERSONAL INFORMATION

We collect, use, store, and process your personal information in compliance with applicable laws, including where your consent is required. The information collected is essential for the purposes outlined below, which are necessary for our operations and services. 
Purposes of Collection and Use:
•Facilitating Platform Usage: To enable and enhance your experience on our platform.
•

Responding to Queries: To address your inquiries and provide requested information about services available on the platform.

•Order Processing: To process, complete, and share information necessary to fulfil orders placed with participating merchants.

•Order Updates: To ensure timely delivery of orders and keep you informed about their status.

•Service Notifications: To provide updates on services, materials, or orders relevant to your use of the platform.

•Administrative Communication: To send important updates regarding terms of use, policies, and changes to user agreements.

•Marketing and Surveys: To share promotional materials, surveys, and other communications tailored to your preference's

•Personalized Experience: To customize advertisements, services, and content based on your interests.
•Technical Assistance: To resolve technical issues and provide support for problems encountered on the platform.

•Fulfilment of Services: To complete and deliver services availed through the platform.
•Platform Integrity: To maintain the security and proper functioning of the platform

.
•Data Analysis: To conduct internal reviews and analyze data to improve our services and offerings.

•Research and Studies: To perform academic research, user behavior analysis, and preference studies.

•Legal Compliance: To comply with legal requirements, respond to judicial or regulatory inquiries, and cooperate with law enforcement as necessary.

•Security Measures: To implement and monitor security practices, address breaches, and investigate potential threats such as malware or fraud

.
•Audits and Forensics: To conduct internal audits and forensic investigations where necessary.
•Job Applications: To process and respond to employment applications submitted by users

.
•Law Enforcement and Legal Compliance: To trace resources or individuals suspected of violating laws, including the Information Technology Act, 2000, and to address any adverse impacts on services.

•Business Evaluations: To provide potential buyers or investors with necessary information to assess our business. By providing your information, you acknowledge and agree that the collection and use of such data serve lawful purposes connected to the company’s operations or its authorized representatives.

5. REVIEW OF INFORMATION:

• You may review, correct, update, change or delete your personal or non-personal information, either through the login page on the website or the “view my profile” section on the mobile app (collectively referred to as “your account”). Once you log into your account, you will be able to access and update your personal or non-personal information. If your personal or non-personal information has been provided to us, upon our request, through means other than the website, then you may review, correct, update, change or delete your personal or non-personal information by contacting us at hr@Pickport.in. 
• You can delete any part of your personal or non-personal information or request us to delete your any such personal or non-personal information and we will comply with such requests within a reasonable time, unless we are required to keep certain information for legal purposes. 
• Should you choose to delete your personal or non-personal information, or modify it in a way that is not verifiable by us, or leads to such personal or non-personal information being incorrect, we will be unable to provide you with any services through our website, and such a deletion or modification may be regarded as the you seeking to discontinue receipt of any services from us. 
• We reserve the right to verify and authenticate your identity and your personal or non-personal information in order to ensure accurate delivery of our services.

•Access to or correction, updating or deletion of your personal or non-personal information may be denied or limited by us if:

 
•(i) it would violate another person’s rights and/or is not otherwise permitted by applicable law;

 
•(ii) if your requests are abusive or unreasonably excessive; or

 
•(iii) if the information or material you request relates to existing or anticipated legal proceedings between you and us, or providing access to you would prejudice negotiations between us or an investigation of possible unlawful activity. Your right to review, update, correct, and delete your information is subject to our records retention policies and applicable law, including any statutory retention requirements.

6.SHARING AND DISCLOSURE OF YOUR INFORMATION :
 

You hereby unconditionally agree and permit that Pickport may transfer, share, disclose or part with all or any of your information, within and outside of India to third party service providers / partners / banks and financial institutions for one or more of the purposes or as may be required by applicable law.

 
• You acknowledge and agree that, to the extent permissible under applicable laws, it is adequate that when Pickport transfers your information to any other entity within or outside your country of residence, Pickport will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this privacy policy.

 
• Pickport may share statistical data and other details (other than your personal information) without your express or implied consent to facilitates various programmers or initiatives launched by Pickport, its affiliates, agents, third party service providers, partners or banks & financial institutions, from time to time. We may transfer/disclose/share information (other than your personal information) to those parties who support our business, such as providing technical infrastructure services, analyzing how our services are used, providing merchants services, facilitating payments, or conducting academic research and surveys. These affiliates and third party service providers shall adhere to confidentiality obligations consistent with this privacy policy.

 
• Notwithstanding the above, we use other third parties such as a credit/debit card processing company, payment gateway, pre- paid cards etc. to enable you to make payments for availing services. When you sign up for these services, you may have the ability to save your card details for future reference and faster future payments. In such case, we may share your relevant personal information as necessary for the third parties to provide such services, including your name, residence and email address. The processing of payments or authorization is solely in accordance with these third parties policies, terms and conditions and we are not in any manner responsible or liable to you or any third party for any delay or failure at their end in processing the payments.

 
• We may also share personal information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of various terms and conditions or our policies. 
• We reserve the right to disclose your information when required to do so by law or regulation, or under any legal obligation or order under law or in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims.

 
• We may share your information with outside vendors that we use for a variety of purposes, such as to send you communications via emails, messages or tele-call to inform you about our services that may be of interest to you, push notifications to your mobile device on our behalf, provide voice recognition services to process your spoken queries and questions, help us analyze use of our services and Platform, and process and collect payments. Some of our products, services and databases are hosted by third party hosting services providers. We also may use vendors for other projects, such as conducting surveys . We may share information about you with these vendors only to enable them to perform their services.

 
• You further agree that such disclosure, sharing and transfer of your personal information and non-personal information shall not cause any wrongful loss to you or to any third party, or any wrongful gain to us or to any third party.

•Any content or personal information that you share or upload on any current or future publicly viewable portion of the Platform (on discussion boards, in messages and chat areas, etc.) will be publicly available, and can be viewed by others. 
•We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

7.SECURITY REVIEW OF INFORMATION: 

We reserve the right to conduct a security review of the information provided by you at any time to verify your identity. You agree to provide us all the information that we request for the security review. If you fail to comply with any security request, we reserve the right to terminate your account with us and prohibit your access to the website. 

8. CHOICES ABOUT USAGE AND DISCLOSURE OF INFORMATION:

We strive to provide you with choices regarding the personal information you provide to us. You can set your browser or mobile device to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Platform may then be inaccessible or not function properly. We do not share your personal information with any advertising agency.

9.RETENTION OF INFORMATION: 
 

 We will put in place measures such that your personal or non-personal information, which is in our possession or under our control, is destroyed and/or anonymized as soon as it is reasonable to assume that (i) the purpose for which your personal or non-personal information were collected is no longer being served by the retention of such personal or non-personal information; and (ii) retention is no longer necessary for purpose required under applicable law. 
• If you wish to cancel or deactivate your account, you may visit the “deactivate my account” section of the “my profile” page on the app. You would be prompted for sharing a reason for discontinuing services with us. Pursuant to that, your Pickport account would be deactivated. 
• We may retain information about you for the purposes authorized under this policy unless prohibited by law. For example, we may retain the information to prevent, investigate or identify possible wrongdoing in connection with the services, understand the requirement of services in particular areas or pin codes or to comply with the legal obligations. 
• Please note that your withdrawal of consent or deletion of your account may result in us not being able to provide you with our services, or terminate any existing relationship that we may have with you.

10.LINK TO OTHER WEBSITES:

 
• Our website may provide links to other sites. These links are provided for your convenience only and the provision of these links does not mean that sites are related or associated with us. Please note that these sites have their terms of use and privacy policies. You should check their privacy policy before you submit your personal information or any other data with them. We don’t guarantee the content and the security of those sites. 
• We may have certain features on our website which may be hosted by third parties; your interaction with such features shall be governed by the privacy policy of such third parties. We shall not be responsible for any loss, damage, claim or expense caused as a result of you accessing these third party sites and features. 
• We hereby expressly disclaim all liabilities with respect to the manner in which such third party site(s) collects and/or uses your information. On the Platform, there may be third parties who advertise their products and/or services. Such third parties may place or recognize a unique "cookie" on your browser and may use information about your visits to our Platform and other websites in order to provide advertisements about goods and services of interest to you. We shall, in no event, be

•liable for any unauthorized or unlawful disclosures of your personal information or any other information made by advertisers, who are not subject to Our control.

11. INFORMATION REGARDING PRECISE LOCATION:

When you use one of our location-enabled services (for example, when you access the Platform from a mobile device), we may collect and process information about your mobile device's GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Platform with location-based information and features. Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.

12. COOKIES AND OTHER ELECTRONIC TOOLS:

 We, and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, "flash cookies" and similar files or technologies to collect and store information in respect to your use of the Platform and third party websites. 
• A cookie is a small text file that is stored on your computer that enables us to recognize you (for example, as a registered user) when you visit our website, store your preferences and settings, enhance your experience by delivering content and advertising specific to your interests, perform research and analytics, track your use of our Platform, and assist with security and administrative functions. Cookies may be persistent or stored only during an individual session. To understand more about cookies.
• A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users' computers. We may use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics. 
• Most browsers are set to automatically allow cookies. Please note it may be possible to disable some (but not all) cookies through your device or browser settings, but doing so may interfere with certain functionality on the Platform.

13.SECURITY :
 

 We strive to ensure the security, integrity and privacy of your information and to protect your personal information against unauthorized access or unauthorized alteration, disclosure or destruction. We adopt adequate measures to prevent unauthorized access to your personal information. These measures take into account the sensitivity of the information that we collect, process and store and the current state of technology.

 
• We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. 
• We are not liable and cannot be held liable for any breach of security or for any actions of any third parties that receive your personal information.

 
• Notwithstanding anything contained in this policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of your personal information, if such loss, damage or misuse is attributable to a force majeure event (as defined below). A “force majeure event” shall mean any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc. 

•You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information for your Pickport account with anyone. If we 
receive instructions. If we receive instructions using your user name and password, we will consider that you have authorized the instructions.

14. INFORMATION FROM THIRD PARTIES:

We may collect, process and store your user ID associated with any social media account that you use to sign into the Platform or connect with or use with the Platform. you consent to our collection, storage, and use, in accordance with this Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider's privacy policy and help center for more information about how they share information when you choose to connect your account. 
We may also obtain information about you from third parties such as partners, marketers, third-party websites, and researchers, and combine that information with information which we collect from or about you. 

15. ANONYMOUS OR DE-IDENTIFIED DATA:

We may anonymize and/or de-identify information collected from you through the Platform or via other means. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Privacy Policy, and it may be used and disclosed to others without limitation. 

16.PERMISSIBLE AGE:

The Platform is not intended for users under the age of 18 (eighteen), unless permitted under applicable local laws (Permissible Age). We do not knowingly collect any personal information from users or market to or solicit information from anyone under the Permissible Age. If we become aware that a person submitting personal information is under the Permissible Age, we will delete the account and any related information as soon as possible. If you believe we might have any information from or about a user under the Permissible Age, please contact us at help@Pickport.in.

17. CHOICE / OPT – OUT 

You agree and acknowledge that you are providing your information out of your free will. You have an option not to provide or permit Pickport to collect your personal information or later on withdraw your consent with respect to such personal information so provided herein by sending an email to the grievance officer or such other electronic address as may be notified to you.

18. UPDATES TO THIS PRIVACY POLICY 

We reserve the right to amend this policy from time to time to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. Please check this page regularly for changes. Our commitment to protect the privacy of website users will continue to remain. Any changes or updates made to the privacy policy will be made effective immediately. The use of the information we collect is subject to the privacy policy in effect at the time such information is used. Your continued use of the Platform following the changes to this Policy will constitute your consent and acceptance of those changes.

19. GRIEVANCE OFFICER:

If you have any queries relating to the processing / usage of information provided by you or Pickport’s Privacy Policy or you have any grievances relating to the privacy policy, you mail email the Grievance Officer or write to us at the following 

Address: 
Name: Sanjeev Kumar 
Address: No 39,6th Cross Gruhalaxmi Layout Bengaluru-560073

Email: grievance@Pickport.in